Support Policy

Support rules

We are only supporting via in our support forums yet make your support experience better, we are do not supporting you without support forums, kind of to that amount we do not provide support through phone, Facebook, Instagram, Twitter among other ways, please carefully read through our support policy.

Support acceptability and lnguages

We are the only guide provided within the English language. If you are no longer a native English speaker, please it is your accountability in accordance with making sure so much your request because of help is properly written obscene English and send our BanyanThemes support team guessing.


We support acceptability providing that only our valid paid client subscriptions are there.

Our response time and priority

We are Supporting BanyanThemes clients along with valid paid product subscriptions will usually have priority on supporting BanyanThemes end-user customers of our free products.


Please note that your initial help apply was committed within 5 business days. Although we timekeeper our help forum online almost 24/7, we provide support at weekends at the discretion of our guide agents.

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